Urgent bulletin: payroll issue
4 September 2019
This notice is for all É«ÀÇÉçÇømembers who choose to have their membership fees deducted via payroll deductions across Premier and Cabinet, Customer Service (Including SafeWork NSW and Service NSW) and Department of Planning, Industry and Environment.
The É«ÀÇÉçÇøhas been made aware that in your most recent pay, GovConnect have deducted your membership fees twice. This is an error made by GovConnect, and not the PSA, or your Department.
The extra deduction constitutes an unauthorised deduction from your remuneration. The É«ÀÇÉçÇødemanded all members affected receive an immediate refund for this unauthorised deduction.
The É«ÀÇÉçÇøcontacted the Department of Customer Service to assist in resolving the issue. It advised that the Service Management Office has spoken to GovConnect and:
- Received advice from GovConnect that the issue that caused the double deduction has been rectified
- Additional deducted amounts will be refunded to staff
- Customer Service are putting out advice to staff regarding the issue and the expected timing on refunds.
Switch to Direct Debit
This is another example of the poor service provided by GovConnect. The É«ÀÇÉçÇørecommends members to strongly consider switching their method of payment to direct debit or credit card. Information on how to switch can be found at psa.asn.au/switch.