Kids help hotline workers stop work
18 March 2024
Child protection workers who answer calls on the after hours hotline where the public report at-risk kids will stop work this evening for two hours over chronic overwork, arbitrary staff suspensions and unreasonable workplace directives.
The action comes after two senior managers were stood down earlier this month from the After Hours Response Team (AHRT) and call centre workers had work from home arrangements revoked.
Staff also report working in excess of 18 hours at a time to keep the hotline open.
AHRT workers will attend a snap two-hour stop-work meeting between 4.30pm and 6.30pm today, Monday the 18th of March.
Public Service Association Acting General Secretary Troy Wright said the chronic overwork, staff suspensions and unreasonable workplace directives need to be addressed.
鈥淭his is another symptom of a child protection system in crisis,鈥 said Mr Wright.
鈥淲e鈥檝e been telling anybody who鈥檒l listen the child protection system is about to collapse but no-one is listening, least of all management at the Department of Communities and Justice.
鈥淭he After Hours Response Team take calls from members of the public who are worried about the welfare of our most precious resource, our children.
鈥淏efore the wheels fell off the After Hours Response Team earlier this month the response time to a call about a child in trouble was under 30 minutes, it鈥檚 now taking hours.
鈥淪ome staff report working in excess of 18 hours at a time to keep the hotline open.
鈥淎lready chronically overloaded case workers at the district level are now picking up the slack of the After Hours Response Team which has them being woken up at all hours to rescue kids in need, that鈥檚 on top of their day job,鈥 said Mr Wright.